Loyalty program presentation

The loyalty program allows us to reward you for each action and each order placed via our website Les Secrets de Loly.

To benefit from these rewards, you must create your account on our site. If orders are placed as a "guest" without creating an account, the points do not accumulate on previous orders (ex : if an order is placed on 22/03 as a guest but the account is created on 23/03, the order of the day before cannot be taken into account).

The LSL loyalty program is only valid on our website and in no case on one of our retailers or partner websites in France or abroad.

How does it work?

There are two ways to earn points:

  1. Accumulate actions (part "How to earn points ?")
  2. Place orders and get loyalty points (part "How to redeem points ?")

The first option allows, via acts, to have points more easily:

The second allows, for each order placed on our site, to accumulate points in order to obtain new rewards:

Each selected reward must be used within six months. If not, the voucher will be automatically deleted. An email will be sent to you three days before the expiration date.

All points earned are available for one year from the time they are credited to your account. If a first order is placed on January 1st and a second on July 1st of the same year, the points of the first order will be valid until January 1st of the following year (same for the second order). The expiration date of your points is indicated just below the detail of your points.

Your rewards will be available in the first part (named "your rewards"). Just click on it and access to the available rewards to add them to your cart.

Warning:

  • The points of your previous order will be added to your next one (it is not possible to cumulate the points of the order you are currently making with the points already present on your account).
  • The points accumulated are calculated on the basis of a tax-free order.
  • A loyalty offer can not be combined with another code (sponsorship, promotion etc..). The second code added automatically cancels the first.

Old loyalty program

Following the fire that took place during the night night between Tuesday, March 9th and Wednesday, March 10th at OVH, our website host, we have been able to recover only partially the information of our customers.

The access to accounts and order details before this date is no longer available. Our teams have done their best to respond to your problems but our work has not been sufficient to retrieve this data and we will not be able to obtain all the historical data before 03/10/21.
Thank you for your understanding.

Sponsorship program

The sponsorship program allows Les Secrets de Loly customers to sponsor one or more people via a code given to you when you create your account.

To have access to your code, you must already have an account on OUR website (not on one of our distributors’). Each customer can get a link.

If the sponsored person already has an account on our website, the code will not work because it can only be added when you create an account..

This money will be credited to your Les Secrets de Loly account once your sponsored person has placed an order. You will be able to use this money on your next order.

How to send your sponsorship code?

Log in to our website at the top right and click on the loyalty/sponsorship program at the bottom right:

Copy the link to send it to your friends or share it on Facebook, Twitter or by email:

The 5€ expire after one year: the person has 365 days from the date of addition to use it.

The code expires after one year from the date the points are added to your account, when you placed your order on our site. An email will be sent to you 3 days before your points expire.

Warning:

  • The points of your previous order will be added to your account during the next one (it is not possible to cumulate the points of the order that you are carrying out with the points already present on your account).
  • A loyalty offer can not be combined with another code (sponsorship, promotional etc..). The second code added automatically cancels the first.
  • You can not accumulate two sponsorship codes in the same order.

How to use your sponsorship link?

Paste the link received from your sponsor into your search bar:

A window will open and you will have to enter your email address in order to receive your reward by email. You can also apply it on your cart of the day by clicking on "Apply code":

Your discount is automatically applied at checkout. If it is not the case, think of inserting it in the box "discount code":

The 5€ expire after one year: the person has 365 days from the date of addition to use it.

The code expires after one year from the date the points are added to your account, when you placed your order on our site. An email will be sent to you 3 days before your points expire.

Warning:

  • The points of your previous order will be added to your account during the next one (it is not possible to cumulate the points of the order that you are carrying out with the points already present on your account)
  • A loyalty offer can not be combined with another code (sponsorship, promotional etc..). The second code added automatically cancels the first.
  • You can only use a referral code on your first order on our site.
  • You can not accumulate two sponsorship codes in the same order.

First order on our website

For any first order placed on our site of more than 25€, you can benefit from the free delivery via the code LSLGANG (for metropolitan France only). It will be added in the discount code part after filling your cart and just before paying your order.
This code is valid only for deliveries by Mondial Relay and Colissimo.

General program restrictions

You can’t personalize your referral code.

You are expressly forbidden to publish your referral link or your referral code on Les Secrets de Loly official social network accounts or on the Les Secrets de Loly website (comments on social networks, etc.) in order to generate points. You are also prohibited from posting comments on Les Secrets de Loly official social media accounts or on the Les Secrets de Loly website that could be construed as promoting or attempting to redirect users to other websites (e.g., websites, social media accounts or pages) that feature or share your referral link or referral code.

You are prohibited from posting your referral link or referral code for the purpose of generating points or posting comments that could be construed as an attempt to promote or share your referral link or referral code, on social media accounts or websites owned or operated by entities affiliated with Les Secrets de Loly.

Les Secrets de Loly reserves the right to immediately cancel your referral credits and/or suspend your referral code if fraudulent promotions or other behavior, including but not limited to the examples listed above, are detected or suspected.

Suspension and banishment

Customers will be suspended or banned from the program if they create posts or content on any internet platform, including but not limited to Les Secrets de Loly official social media channels and the Les Secrets de Loly website, with their sponsor code and including any of the following:

  • Profanity, obscenities or swearing
  • Racist or discriminatory content
  • Sexual content: nudity or sexually explicit images and videos
  • Comments that repeat or copy content created by other influencers or content creators
  • Spam content
  • Off-topic discussion

Customers will be automatically suspended or banned from the program if it is determined by Les Secrets de Loly that they have caused damage to the brand by posting and disseminating inappropriate content, such as the examples listed above, through comments or private messages on any social network, or if they have engaged in a conduct that could be construed as discrediting Les Secrets de Loly.

Les Secrets de Loly reserves the right to immediately cancel points, suspend or ban customers and/or cancel their Les Secrets de Loly membership if fraudulent activity, abuse or other conduct, including but not limited to the examples listed above, is detected or suspected.

Exclusion de responsabilité

Sponsors are expected to uphold the spirit of the program by referring sponsored personn who meet the requirements of these terms. If sponsors create multiple accounts or attempt to participate in the program using multiple identities, Les Secrets de Loly may, at its sole discretion, disqualify them and delete all related accounts. Under no circumstances may points be combined with other different promotions.

Les Secrets de Loly will not be held responsible for any discrepancies, delays, omissions, inconsistencies or errors in the calculation or allocation of sponsorship credits. The decisions of Les Secrets de Loly regarding the program, including without limitation, orders, points collected and account balances, are final and not subject to appeal.

In the event of a dispute regarding the Les Secrets de Loly referral program or points in any respect, Les Secrets de Loly reserves the right to make the final decision.

Les Secrets de Loly referral program is managed by lessecretsdeloly.com. And applies only to the lessecretsdeloly.com website.

These terms and conditions may be modified or revised at any time at our sole discretion. Your participation in the program signifies your acceptance of any changes to these terms and conditions. If you do not agree to any changes, your sole remedy is to terminate your participation in the program by contacting our customer service department. Certain provisions of these terms may be superseded by legal notices or terms available on specific pages of lessecretsdeloly.com.

Les Secrets de Loly reserves the right, at any time, to cancel, replace, or modify all or part of the program and the benefits and services offered under the program.

The holder accepts that the program can be modified, in whole or in part, at any time and won't be the object of any claim, nor of request for damages of any nature whatsoever against the company Les Secrets de Loly. The updated general conditions of the program are available at any time on the website lessecretsdeloly.com.

These terms and conditions and any changes to them are deemed approved by the cardholder upon use of the program or any benefit or service of the program.