Terms of sale
Article 1 - Object
The present general conditions of sale have for object, on the one hand, to inform any possible consumer on the conditions and modalities in which the salesman (LES SECRETS DE LOLY) proceeds to the sale and to the delivery of the ordered products and, on the other hand, to define the rights and obligations of the parts within the framework of the sale of products by LES SECRETS DE LOLY to the consumer (the Buyer). They apply, without restriction nor reserves, to the whole of the sales, of the products proposed by LES SECRETS DE LOLY on its Internet site www.secretsdeloly.com (hereafter the Site).
Consequently, the fact for every person to order a product proposed to the sale on the Internet site of SECRETS DE LOLY carries acceptance full and whole of the present general conditions of sale of which the Buyer recognizes to have taken knowledge before his order.
The products are proposed to the sale and to the delivery on the following geographical territories: Metropolitan France (including Monaco and Corsica), all member countries of the European Union, Switzerland, the United States and Canada, Africa, Oceania, Asia as well as DOM.
For the purposes of the present General Conditions of Sale, the Buyer and LES SECRETS DE LOLY are individually or collectively designated the Party or the Parties.
The Buyer, prior to his order, declares that:
- the purchase of products on the Internet Site of LES SECRETS DE LOLY is without direct relationship with a professional activity and is limited to a strictly personal use; except prior agreement requested from the leaders of the company.
- to have the full legal capacity, allowing him to commit himself under the present general conditions of sale.
Any order that obviously does not correspond to a retail sale and, more generally, any fraudulent order or presumed as such, will be considered by SECRETS DE LOLY as null and void.
LES SECRETS DE LOLY reserves the possibility to modify at any time the present general conditions of sale.
Nevertheless, the General Conditions of Sale applicable to the order placed by a Buyer on the SECRETS DE LOLY Site are those accepted by the Buyer at the time of the placing of such an order. The present General Conditions of Sale come to complete the conditions of use of the www.secretsdeloly.com Site, available at any time by the heading General Conditions of Sale of the Site and applicable to the Buyer.
Article 2 - Company identity
Name: LES SECRETS DE LOLY
Address: 56 Rue Coriolis
PostCode: 75012 City: Paris
Siret: 510 785 165 00018
Article 3 - Formation of the contract and orders
The sale prices of the products on line on the Internet site of SECRETS DE LOLY, indicated in euros, are those in force at the time of the recording of the order form by the Purchaser.
The selling prices of the products can be modified by SECRETS DE LOLY at any time. This modification will be announced to the Buyer before any order. They do not include the shipping costs, invoiced in supplement of the price of the bought products according to the amount and the weight of the order.
The shipping costs will be indicated before the registration of the order by the Buyer.
3.2 Characteristics of the products
In accordance with the article L. 111-1 of the code of the consumption, the Buyer can, before his order, take knowledge, on the Internet Site of SECRETS DE LOLY, of the essential characteristics of the product(s) that he wishes to order.
The Buyer can select one or several products among the different categories proposed on the Internet Site of SECRETS DE LOLY.
LES SECRETS DE LOLY is likely to modify the assortment of products proposed to the sale on its Internet Site, according to the constraints related to its suppliers, without prejudice to the orders placed by the Buyer.
Any order implies acceptance of these general terms and conditions of sale, without prejudice to any special contractual conditions concluded between the Parties.
The Buyer has the possibility to check the details of his order project before validation and to correct possible errors.
From the moment the Buyer confirms his/her order by clicking on the Validate icon, he/she is considered to have accepted with full knowledge of the present general terms and conditions of sale, the prices, volumes and quantities of the products offered for sale and ordered by the Buyer.
The order validated by the Buyer will be confirmed by SECRETS DE LOLY. The sale will be definitive when the order will be confirmed to the purchaser by any appropriate means (the " Confirmation of Order ") and an electronic mail will be sent to him during the expedition of his order.
No more modification will be able to be made as soon as the order will have been validated and acknowledged by SECRETS DE LOLY. However, in case of error in the data entered by the Buyer, the latter is invited to inform the customer service of SECRETS DE LOLY by email at email@example.com
SECRETS DE LOLY recommends to the Buyer to keep the information contained in the Order Confirmation sent by SECRETS DE LOLY on a paper or computer document.
Article 4 - Payment
The payment must be carried out at the time of the order online by the Purchaser. At no time, the sums paid can be considered as deposits or down payments.
All orders are payable in euros, all taxes and compulsory contributions included. To pay for his order, the Buyer has the following method of payment: credit card in the conditions detailed below.
The bank cards accepted on LES SECRETS DE LOLY website are the following: Carte Bleue, Visa and MasterCard.
The payments made by bank card are made through the secured Mollie (online payment tool provided by Shopify). It uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by a software and that no third party can read it during the transport on the network.
In case of payment by credit card, the buyer's account will be debited on the day of his order.
The online credit notes are credit notes issued exclusively by SECRETS DE LOLY and usable by their beneficiary only on the Internet site of SECRETS DE LOLY. They have a validity period of one year as from their date of emission.
The Buyer guarantees to SECRETS DE LOLY that he has the necessary authorizations to use the method of payment that he will have chosen for his order, at the time of the recording of his order form.
SECRETS DE LOLY reserves the right to suspend or to cancel any execution of an order and/or delivery, whatever its nature and level of execution, in case of default of payment or partial payment of any sum which would be due by the Buyer, in case of incident of payment, or in case of fraud or attempt of fraud relative to the use of the Internet site of SECRETS DE LOLY.
Penalties of an amount applicable by rights to the unpaid amounts at the end of a ten days deadline following the date of payment or as of notification of the rejection of banking payment for any other means of payment. The delivery of any new order may be suspended in case of late payment or partial payment of a previous order and this notwithstanding the provisions hereof.
For amounts superior to 400 euros SECRETS DE LOLY reserves the right to ask for a certified photocopy of the identity card and/or the bank card (recto only) of the Buyer for any payment by bank card.
Within the framework of the fight against Internet fraud, the information relative to your order can be transmitted to any third party authorized by the law or designated by SECRETS DE LOLY for the sole purpose of verifying the identification of the Buyer, the validity of the order, the method of payment used and the planned delivery.
In order to assure the security of the payment by bank card, the Buyer will have to transmit to SECRETS DE LOLY the visual cryptogram (CVV) appearing on the back of the bank card used by the Buyer.
Article 5 - Delivery and acceptance
5.1 Delivery conditions
5.1.1 General rules
Products ordered by the Buyer under the conditions described in Article ?3.3 above will be delivered to the address indicated by the Buyer on the order form, only in metropolitan France (including Monaco and Corsica), all member countries of the European Union, Switzerland, the United States and Canada, Africa, Oceania, Asia as well as DOM.
By default, the invoices of purchase are addressed by electronic mail to the e-mail address indicated by the Buyer during his registration on the SECRETS DE LOLY Site. If the contractual conditions described below are not respected, no complaint from the Buyer will be accepted.
5.1.2 Characteristics of the delivery "Colissimo Suivi" of the Post office
1 - Delivery method
Colissimo followed-up against signature from La Poste
In case of absence, the Buyer or the recipient of the order receives a notice of passage, allowing him to withdraw the ordered products at the nearest post office indicated in the notice of passage during a period of fifteen days. The Buyer or the recipient of the ordered products is invited to verify the apparent state of the products upon delivery. In the case where the parcel is not collected within the time limit indicated on the notice of passage, the parcel is returned to the SECRETS DE LOLY logistics department (VEOLOG, Bâtiment 13, Niveau 1, 110 bis avenue du Général Leclerc, 93500 PANTIN). In this case, the Buyer will be reimbursed for the amount of the Order, delivery costs deducted, on the same means of payment as for the purchase, unless the Buyer expressly agrees to another means of reimbursement.
In case of absence, the parcel is automatically re-delivered on the next working day and if the Buyer or the recipient is still absent at the time of the second delivery of the order, he/she will receive a notice of passage, allowing him/her to collect the ordered products from the nearest DHL ServicePoint depot or DHL sorting center indicated in the notice of passage during a period of five to fourteen days, depending on the place of collection.
The Buyer or the recipient of the ordered products is invited to verify the apparent state of the products upon delivery.
In the case where the parcel is not collected within the time limit indicated on the notice of passage, the parcel is returned to the SECRETS DE LOLY logistics department (VEOLOG, Bâtiment 13, Niveau 1, 110 bis avenue du Général Leclerc, 93500 PANTIN). In this case, the Buyer will be reimbursed for the amount of the Order, delivery costs deducted, on the same means of payment as for the purchase, unless the Buyer expressly agrees to another means of reimbursement.
The parcel containing the ordered and paid products is dropped off at the relay selected by the Buyer at the time of his Order.
The Buyer of the Order receives an email allowing him/her to withdraw the parcel at the relay during the time indicated in the email from SECRETS DE LOLY or from its carrier. The withdrawal in relay is possible only on presentation of the above-mentioned email, of the identity card and of a signature of the Buyer.
After this delay, the package is returned to SECRETS DE LOLY. In this case, the buyer will be reimbursed for the amount of the order, on the same means of payment as for the purchase, except if the buyer expressly agrees to another means of reimbursement.
The signature affixed by the Buyer or the recipient of the Order on the PDA is proof of delivery and receipt by the Buyer or the recipient of the Order of the products ordered. No dispute regarding the delivery itself is possible, as the package can only be delivered upon presentation of proof of identity.
2 - Loss of a parcel
In this case, LOLY'S SECRETS is obliged to respect the deadlines imposed by the Post Office or by the transporters concerning the declaration of loss and the refunding of the sending. In fact, the customer is also bound by these deadlines.
The file of complaint allowing to open an investigation is generally constituted of several parts (certificate on the honor, identity papers, number of personal complaint Colissimo) which will be asked to the Buyer by the customer service of SECRETS DE LOLY, during their exchanges.
The results of the investigations are given by the carriers within 1 to 3 weeks. A refund or a new order will be proposed to the customer following the conclusion of the investigation. SECRETS DE LOLY will do its best to satisfy the customer and to shorten the delays.
3 - Reception of the parcel
Any delivered product must be the object of a control and of possible reserves on the slip of the carrier in case of partial or total deterioration. If no reservations are made, the product is considered to have been delivered in good condition and cannot be contested later.
Any parcel not claimed and returned to the company SECRETS DE LOLY will be able to be reshipped at the expense of the recipient.
4 - Error of delivery
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, broken products...) will have to be imperatively announced to the SECRETS DE LOLY customer service, in the 3 days following the delivery.
The Buyer or the recipient of the Order will have to report the absence or the degradation of the product to the Customer Service of SECRETS DE LOLY at firstname.lastname@example.org.
The Buyer or the recipient of the Order must follow the procedure provided by the client service, which corresponds to the conditions of the Order.
The non-respect of the procedure provided by the customer service excludes any recourse towards the carrier and SECRETS DE LOLY. In particular, the Buyer will not be able to claim any refund. The Buyer or the recipient of the Order will not be able to claim that SECRETS DE LOLY delivers the ordered products again.
A compensation, a refund or an exchange of the product will be proposed to the customer, according to the noted anomaly.
The Customer Service of SECRETS DE LOLY can ask for any information concerning the identity of the Buyer or the recipient, of the Order and of the parcel in order to proceed to any useful verification, on this occasion and in order to answer the complaint. It is strongly recommended to the Buyer, if he notices the slightest defect upon delivery, to take pictures of the packaging (including the labels) and of the products in order to provide SECRETS DE LOLY with the necessary documents to examine his claim.
SECRETS DE LOLY will take in charge all the expenses of return / reshipment concerning the error resulting from its fact.
Upon reception of the package by the customer, the latter must formulate by e-mail or postal mail to the SECRETS DE LOLY any complaint of nonconformity of the products in kind, in quality or in quantity compared to the indications appearing on the invoice.
LES SECRETS DE LOLY will refund the expenses of return concerning the error resulting from its fact.
5.2 Delivery time
For any order confirmed from Monday to Friday (except holidays) before 1pm on the SECRETS DE LOLY website, the preparation of the order will take place within 3 days.
Following of your order the preparation, the delivery times of your order in the conditions described in the article 3.3.above, are the following:
- Colissimo followed-up against signature: less than or equal to 5 working days in metropolitan France, 5 to 8 working days for DOM and Europe and 8 to 15 days internationally.
- DHL France: 24 to 48 hours
- DHL International (+DOM): 72h to 8 days depending on the destination
- Mondial Relay France: 3 days
In case of overtaking of the delivery periods mentioned above and exceeding 15 days not due to a case of absolute necessity, the Buyer will have the possibility of cancelling his order by registered letter with request for acknowledgement of receipt addressed to the coordinates indicated in the heading "Contact us" of the Internet Site of LES SECRETS DE LOLY. SECRETS DE LOLY will then proceed to an investigation with the concerned carrier before the refund of the ordered products not delivered.
The Buyer can exercise this faculty of cancellation of his order for defect of delivery in the contractual delay, within a maximum delay of sixty working days running from the overtaking of the maximum delay indicated for the delivery of the products. The totality of the sums paid by the Purchaser will then be restored to him if the entirety of the order is returned, in the form of a credit note or refund, at the choice of the Purchaser, as soon as possible and at the latest within thirty days following the date on which the Purchaser exercised his right to obtain the cancellation of his order.
There are no customs duties for products delivered in France or in the European Community. For other countries, customs taxes may be due. It is up to the customer to contact the customs services of his country to make a customs declaration if necessary. The company LES SECRETS DE LOLY will not be able in no case to be held for the person in charge for a possible overcost bound to these customs taxes.
As a reminder, the DOM TOM are considered outside the European Union and therefore subject to customs clearance.
The shipping costs are invoiced according to the weight of the parcel, the country of delivery and the carrier chosen.
The free shipping is applied to every order over 75€, to metropolitan France only.
Article 6 - Right and time of withdrawal
In any case, and in accordance with the provisions of Article L. 121-20-3 of the Consumer Code, the products ordered will be delivered within a maximum period of thirty days from the day after the Buyer has registered his order, subject to full payment of the price.
Legal right of withdrawal
You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good.
To exercise the right of withdrawal, you must notify LES SECRETS DE LOLY, 56 rue Coriolis - 75012 Paris, email@example.com of your decision to withdraw from the present contract by means of an unambiguous statement (for example, letter sent by post or e-mail).
The Buyer can download the model in PDF right there and send it back to this same email address or to the following address:
SECRETS DE LOLY
To the Returns department
44 rue Garibaldi
Alternatively, you can complete and submit the sample withdrawal form or other unambiguous statement on our website www.secretsdeloly.com. If you use this option, we will immediately send you an acknowledgement of receipt of the withdrawal on a durable medium (by email).
Effects of withdrawal
In the event of your withdrawal from this Agreement, we will refund all payments received from you, including delivery charges (except for any additional charges arising from the fact that you have chosen a delivery method other than the cheaper standard delivery method offered by us) upon receipt of the return of your order following the refusal of delivery and in any event no later than fourteen days from the day we are informed of your decision to withdraw from this Agreement. We will make the refund using the same payment method you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you.
We may defer the refund until we have received the goods or you have provided proof of shipment of the goods, whichever comes first.
Article 7 - Return of products
In case of anomaly concerning the package (damaged package, open package, trace of liquid, ...) or the product(s) ordered (missing product(s), damaged product(s)), the Buyer or the recipient of the Order must follow the procedure described below that corresponds to the conditions of the Order. Failure to follow the appropriate procedure will exclude any recourse against the carrier and SECRETS DE LOLY. In particular, the Buyer will not be able to claim any refund. The Buyer or the recipient of the Order will not be able to claim that SECRETS DE LOLY delivers the ordered products again.
The Buyer or the recipient of the Order will have to announce the absence or the degradation of the product to the Customer Service of SECRETS DE LOLY at firstname.lastname@example.org as soon as possible and at the latest within 3 working days as from the delivery.
SECRETS DE LOLY's Customer Service may ask for any information relative to the identity of the Buyer or the recipient of the Order and proceed to any useful verification on this occasion.
In this case, the Buyer can notably ask for the model of retraction form at email@example.com and send it back to this same email address or to the following address:
Bâtiment 13 Niveau 1
Retour LSL - (votre n° de commande)
110 bis avenue du Général Leclerc
SECRETS DE LOLY does not accept packages sent with postage due. Any risk linked to the return of the product is at the charge of the Buyer.
Article 8 - Reserve of property
SECRETS DE LOLY keeps the full and whole property of the sold products until the complete collection of the integral price, in principal, expenses, taxes and obligatory contributions included.
Article 9 - Responsibility
SECRETS DE LOLY cannot be held responsible for any indirect damage which could occur because of the purchase of the products. In the same way the responsibility of SECRETS DE LOLY in conformance with the obligations of the present General Conditions of Sale would not know how to be engaged in case of occurrence of an event of force majeure as defined by the French jurisdictions.
Article 10 - Partial invalidity
If one or more stipulations of these General Terms of Sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
Article 11 - Non-waiver
The fact that one of the parties does not avail itself of any breach of any of the obligations contained in these General Terms and Conditions of Sale shall not be construed as a waiver of such obligation in the future.
The Orders are subject to French law regardless of the country of residence of the Buyer and the place where the Order was placed.
ANY DISPUTE RELATING TO THE EXISTENCE, INTERPRETATION, EXECUTION OR BREACH OF CONTRACT BETWEEN SECRETS DE LOLY AND THE BUYER, EVEN IN CASE OF MULTIPLE DEFENDANTS, WILL, IN THE ABSENCE OF AMICABLE AGREEMENT, BE THE EXCLUSIVE JURISDICTION OF THE COMPETENT FRENCH COURTS IN APPLICATION OF THE RULES LAID DOWN BY THE FRENCH CODE OF CIVIL PROCEDURE.
Article 12 - "Data processing and Liberties"
The personal data collected by SECRETS DE LOLY at the time of any order of the Buyer are necessary for the management of his order by SECRETS DE LOLY and its providers and could be used, subject to the rights exercised by the concerned person, in order to inform this one of the products or services provided by SECRETS DE LOLY and/or by its commercial partners.
In accordance with the Data-processing law and Freedoms n° 78-17 of January 6, 1978 modified, the Purchaser and the recipient of an order have a right to reach and make rectify or remove data concerning them treated by SECRETS DE LOLY, as well as the right to be opposed to the treatment of these data at ends of direct commercial prospecting.
By default, these rights are exercised with SECRETS DE LOLY by mail addressed to the Customer service of SECRETS DE LOLY, with the coordinates indicated in the heading Contact Us of the Internet site of SECRETS DE LOLY.
By placing an order with SECRETS DE LOLY, the Buyer can also be informed of SECRETS DE LOLY's offers by email, except if he/she objects.
Three types of emails can be sent:
- newsletters ;
- event emails ;
- emails of personalized offers.
If the Buyer does not wish to receive these information messages, he can inform SECRETS DE LOLY at any time by mail or by e-mail to the coordinates indicated in the Contact Us section of the SECRETS DE LOLY website or via the unsubscribe link contained at the bottom of each email sent by SECRETS DE LOLY. In case of problems encountered on this subject, the Buyer can contact the customer service of SECRETS DE LOLY by email: firstname.lastname@example.org.
By the intermediary of SECRETS DE LOLY, the Buyer who has expressly given his prior consent, can be brought to receive by electronic mail commercial proposals relating to products or services provided by commercial partners of SECRETS DE LOLY or emanating from the latter.
Article 13 - Legal guarantees
13.1 General provisions
The Buyer can select one or several products among the different categories proposed on the Site of SECRETS DE LOLY.
According to the article L. 111-1 of the code of the consumption, the Buyer can, before his Order, take knowledge, on the Site of SECRETS DE LOLY, of the essential characteristics of the product(s) which he wishes to order.
The products are in conformity with the French legislation in force. The responsibility of SECRETS DE LOLY would not know how to be engaged in case of non-respect of the legislation of the country in which the product will be delivered (ex: in case of ban of a product...). It is up to the Buyer to verify with the local authorities of the country of delivery of the products the possibilities of importation or use of the products and services that he plans to order.
SECRETS DE LOLY cannot guarantee that the information written on the packaging of the products is translated into all the languages of the European Union. However, this information is available at least in French.
For any question relative to the products and their use, any complementary question or request for advice, the Buyer can contact the team of SECRETS DE LOLY on email@example.com or on the heading "contact" of the Site SECRETS DE LOLY.
The purchaser can also go to the SECRETS DE LOLY store, unique physical point of sale of the company in 56 rue Coriolis - 75012 Paris, to obtain personalized advice and to test the products proposed to the sale at SECRETS DE LOLY.
13.2 Legal Warranty of Conformity
The French Consumer Code provides for the following in terms of legal warranty of conformity:
Before the consumer is bound by a contract for the sale of goods or the provision of services, the trader shall communicate to the consumer, in a legible and comprehensible manner, the following information:
1. The essential characteristics of the goods or services, taking into account the communication medium used and the goods or services concerned;
2. The price of the good or service, pursuant to articles L. 113-3 and L. 113-3-1;
3. In the absence of immediate performance of the contract, the date or period within which the professional undertakes to deliver the goods or to perform the service;
4. Information relating to its identity, postal, telephone and electronic contact details and its activities, insofar as they are not apparent from the context, as well as, where applicable, information relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence of and procedures for implementing guarantees and other contractual conditions. The list and the precise content of this information are fixed by decree in the Council of State.
In case of lack of conformity, the buyer chooses between repairing or replacing the goods.
Article L.217-7 of the Consumer Code:
Defects of conformity that appear within twenty-four months from the delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.
For goods sold second-hand, this period is set at six months.
The Buyer may contest this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.
Article L.217-9 of the Consumer Code:
In case of lack of conformity, the buyer chooses between repair and replacement of the good.
However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other method, given the value of the goods or the importance of the defect. The seller is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.
Article L.217-10 of the Consumer Code:
If repair and replacement are not possible, the buyer may return the goods and have the price returned or keep the goods and have part of the price returned.
The same option is open to him:
1° If the solution requested, proposed or agreed upon pursuant to Article L. 217-9 cannot be implemented within one month of the buyer's complaint;
2° Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the goods and the use he is seeking.
The resolution of the sale cannot however be pronounced if the defect of conformity is minor.
Article L.217-11 of the Consumer Code:
The application of the provisions of Articles L. 217-9 and L. 217-10 takes place at no cost to the buyer.
These same provisions do not prevent the awarding of damages.
Article L.217-12 of the Consumer Code:
The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good.
Article L.217-13 of the Consumer Code:
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects such as it results from articles 1641 to 1649 of the civil code or any other action of contractual or extra-contractual nature which is recognized by the law.
Article 1641 of the Civil Code:
The seller is bound by the warranty for latent defects of the thing sold which render it unfit for the purpose for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would have given only a lesser price, if he had known about them.
Article 1644 of the Civil Code;
In the case of articles 1641 and 1643, the buyer has the choice to return the thing and have the price returned, or to keep the thing and have part of the price returned.
Article 14 - Meditation service
For any question relating to the follow-up of an Order, a return, a complaint relating to an Order or any additional information, the Customer Service of LES SECRETS DE LOLY can be reached by email at firstname.lastname@example.org during the opening hours of the service indicated on Google.
In addition, in accordance with the provisions of the Code of the consumption concerning the amicable settlement of the litigations, SECRETS DE LOLY adheres to the service of the mediator of the e-commerce of the FEVAD (Federation of the e-commerce and the remote sale) whose coordinates are the following ones: 60 rue La Boétie - 75008 Paris - https://www.mediateurfevad.fr. After a preliminary written approach towards SECRETS DE LOLY and in case of complaint not resolved amicably by the Customer service SECRETS DE LOLY, the Service of the mediator can be seized for any dispute of consumption whose settlement would not have succeeded. To know the modalities of referral to the Mediator, click here.
At the European level, the European Commission puts at your disposal a platform of on-line resolution of the disputes, click here.
Article 15 - Right to oppose telephone canvassing (Bloctel)
You have the opportunity to register free of charge on a BLOCTEL telephone canvassing opposition list (www.bloctel.gouv.fr) in order to no longer be canvassed by telephone by a professional with whom you have no current contractual relationship, in accordance with Law No. 2014-344 of March 17, 2014 on consumption. Any consumer has the opportunity to register for free on this list on the website https://conso.bloctel.fr/index.php/inscription.php.