FAQ

The Sunshine Clean contains lemon essential oil.
The Sérum croissance contains 12 oils: 6 vegetable oils and 6 essential oils.
The Repair Time mask contains essential oils of rosewood and grapefruit
The Pink Paradise conditioner essential oils of pink grapefruit.
The Smoothie Litchi-Mûre contains lemongrass.
The Smoothie Vanille-Ylang Ylang contains essential oil of Ylang Ylang.
The Perfect Match contains bergamot essential oil.

The essential oil is precisely dosed. The use of the conditioner on children is not a problem and there are no contraindications since it can be rinsed off. Little secret: the founder of the brand uses it on her children's hair.

The Kurl Nectar e is lighter than the Smoothie which is richer. It contains jojoba and sweet almond oil and also mango butter. It is suitable for dry hair

The Kurl Nectar is a very rich treatment in active ingredients while Kurl Potion is a daily leave-in adapted to fine hair or hair in search of lightness.

The Kurl Potion and the Smoothie are hair milks designed to moisturize the hair. The Smoothie will be more adapted to thick hair or to coily and kinky textures because it is richer in nutrition. The Kurl Potion will be a lighter milk aiming to moisturize the hair in search of volume without weighing it down.

This product is natural. It is a humectant complex based on water and provitamin B5. Therefore, it will retain moisture and fix the curl without the “scrunchy” effect or the wet effect.

The Kurl Nectar, containing 10 active ingredients, will protect, moisturize and optimize the definition of your curls.
The Boost Curl jelly will define and fix your curls without that "scrunchy" effect while retaining moisture.
One is hydrating, the other is styling. They are complementary.

Not at all, the Magic Twist cream is the most nourishing product of the brand.
It was originally designed for children, but it's perfect for very coily to kinky hair of both adults and children.

Hair loss can be linked to different factors: bad lifestyle, stress, tiredness, hormonal shock... Therefore, it is important to evaluate the cause first. We advise you to have a healthy lifestyle (drink a lot of water, avoid all sources of stress, eat well, etc.).
We also advise you internally to take a 3-month course of food supplements
We also advise you to use externally the Sérum Croissance for hair loss. It is composed of 12 oils, 6 of which are essential and 6 vegetable. In a rigorous way every evening and in the long term, it will activate the blood circulation and thus stimulate the growth.

Our products are designed for textured hair, i.e. wavy, curly, coily and kinky hair. The active ingredients in the products may be too rich for straight hair. However, if you are doing oil baths, we have the Sérum Croissance and if your hair is thick and dry then you can use our treatments.

You can use our products at the age of 3 years old.

You can use the Bubble Dream shampoo specially designed for kids, the Perfect Match shampoo that can be used by the whole family, the Pink Paradise conditioner or the Cream Conditioner for less tangled hair, the Kurl Potion for wavy or curly hair, the Smoothie Ananas (Pineapple being a kid's favorite) for coily or kinky hair and add the Magic Twist cream after the Smoothie for kinky hair.

You can apply a small dab of the Boost Curl jelly after the moisturizer. All on damp hair.

No-poo (short for "no-shampoo") is a method of washing your hair without shampoo. This doesn't mean that you don't wash your hair at all, but that you alternate with a milder product. Even if it does not foam, the conditioner has a washing base. It is a practical technique when you want to space out your shampoos.
Pink Paradise conditioner or the Cream Conditioner and Repair Time and the Tropical Détox treatments are No-poo compatible.

Yes, all the products, the Repair Time mask contains macadamia oil which preserves the colorations. Be careful with Tropical Détox, which contains kaolin that can cause the color to bleed during the first few days. It's best to wait at least two weeks after coloring or bleaching.

We recommend using the Cocktail Curl Remedy spray. This spray is based on mango butter and pure keratin, both of which will seal and nourish split ends. The raspberry vegetable oil is antioxidant and nourishing and the aloe vera is very hydrating. Be sure to trim your ends and split ends regularly.
This one, made with mango butter and pure keratin, will seal and nourish split ends.

Not at all, the brush is used on damp/wet hair when conditioning. It also helps to redefine curls. Always start detangling from the ends to the roots.

To start again on a healthier basis, I recommend our latest treatment, Tropical Detox. This product is a natural treatment containing banana (detangling), flax and chia seeds (moisturizing), hibiscus vinegar (lightness and shine) and kaolin (purifying). It will eliminate all the toxins related to the colorings, thermal aggressions and chemical components. It will detoxify the hair and scalp to give life back to your natural hair.
Do not hesitate to cut the damaged ends as you go along.

The four shampoos meet different needs according to each texture. The Perfect Match is the lightest but still moisturizing and antioxidant. Sunshine Clean s more suitable for sensitive scalps and regulates the hair's pH. The Perfect Clean, shampoo, the most moisturizing of the range, is very rich and suitable for very dry and thick hair. Finally, the Bubble Dream is a shampoo designed for children. It gently cleanses and moisturizes and prepares hair for detangling.

Ecocert is an independent company created in 1991 by agricultural engineers who understood the importance of guaranteeing products that are respectful of man and the environment. Because of its independence, the Ecocert certification is one of the most ambitious and trustworthy organic labels.
Each product has an Ecocert percentage in its composition. Two of our products are Ecocert certified: the Tropical Detox and the Sérum Croissance and the entire Weightless Program line: Perfect Clean, Cream Conditioner and Kurl Potion.

The Perfect Clean Shampoo was voted best shampoo at the 2017 NHA Prize.
The Sérum Croissance was voted best oil at the 2018 NHA Prize.
The Kurl Nectar was voted best leave-in at the 2018 NHA Prize.
The Tropical Détox was voted best product of the year in 2021.

The texture of the Smoothies is fluid due to its humectant/nourishing cocktail of aloe vera, mango butter, sweet almond oil and jojoba oil.

The Perfect Clean Shampoo contains vegetable glycerin. This ingredient may be too rich for some hair types. It should be applied in small quantities. Feel free to alternate with a less rich shampoo.

The "sticky" / too rich effect may be due to the moisturizing ingredients in the shampoo, particularly the level of vegetable glycerin present. Indeed, natural products can sometimes be too rich for people in transition.

Then, this effect can be due to several factors, here are some questions to ask yourself:
- Has your hair been overly straightened before?
- Have you used chemicals (silicones, sulfates, parabens, mineral oils, alcohol) recently?
- Have you colored or bleached your hair?

All these factors indicate a hair transition, so these toxic, chemical and thermal materials take time to disappear from the hair fiber (up to 7 years) and it is important to make a transition to natural with the help of the Tropical Détox once a week for two and a half months to eliminate these heavy materials.
The hair will then better accept the natural moisturizing ingredients.

If you are not in transition it can be due to the accumulation of residues accumulated during the month (creams, oils, butters), it is thus important in this case to carry out a clarification once per month using the Tropical Detox to eliminate all the heavy residues not being able to be removed with a hydrating shampoo and to start again with zero.

The Kurl Nectar contains 10 active ingredients that will deeply moisturize the hair;

The Boost Curl jelly is a water-based moisturizing complex with provitamin B5 to set curls;

The Smoothie contains aloe vera, vegetable glycerin and oils. It is therefore richer. It will be more suitable for very curly and frizzy hair.

The Tropical Détox can be used as a cleansing ritual. It can be used as a purifying co-wash once or twice a month. It is ideal for oily roots and dry ends.

1- A shampoo to clean the scalp.


2- A conditioner to detangle the hair fiber.


3- A moisturizing product


4- A styling product

A routine as simple as 1,2,3 and 4

We recommend that you first apply Kurl Nectar to moisturize, protect and shape your curls and then set your curls with Boost Curl jelly.

Thanks to its 10 supercharged active ingredients, KURL NECTAR moisturizes and protects curls while optimizing their definition.

Yes, with the Sérum Croissance that nourishes the hair fiber and stimulates the scalp.

You can use the Smoothie daily on wet or dry hair to nourish and moisturize the hair if needed.

The most suitable shampoo is Perfect Match because it is the lightest shampoo in the range and contains golden linseed and fruit extracts to moisturize. You can also use the Sunshine Clean because it contains purifying agents including lemon essential oil that rebalances the scalp's pH

In no poo, Tropical Detox is also ideal.

It is best applied to dry hair.

It's best to spray your hair with a water spray beforehand to help reshape the curls.

As a growth serum: apply to the scalp as regularly as possible using circular movements to activate blood circulation and thus stimulate growth. Do not rinse.

In oil bath: apply to damp hair from scalp to lengths. Leave on for a minimum of 30 minutes under a heated cap. Rinse and then proceed with your usual washing routine.

As a finishing oil: apply at the end of your styling routine. A few drops are enough to seal in the moisture. No rinsing required.

Leave on for 15 to 30 minutes under a heating cap so that it penetrates the hair fiber. After 30 minutes, the mask will be impregnated. Rinse with clear water.

Some of our non-rinsable products contain essential oils for their virtues and fragrance.

The products that do not contain essential oils are:
- The shampooing Perfect Clean shampoo
- The shampooing Bubble Dream shampoo
- The Cream Conditioner
- The soin Tropical Detox treatment
- The Kurl Nectar leave-in
- The Boost Curl jelly
- The Cocktail Curl Remedy treatment
- The Magic Twist butter cream
- The Smoothie Ananas hair milk
- The Kurl Potion leave-in

Our products that do not contain essential oils are all suitable for pregnant and nursing women. Products containing essential oils at the end of their composition or that can be rinsed off can also be used during this period but we advise you to check with your doctor. Here are the products concerned:

Rinsable products with essential oils at the end of the composition:

- Perfect Match: essential oil of bergamot at the end of the composition
- Sunshine Clean: lemon essential oil
- Pink Paradise: essential oil of pink grapefruit at the end of the composition

The objective of the jelly is to bring moisture by fixing the curls. It contains a humectant cocktail that will help maintain moisture in the hair. It is thus compatible with the not very porous hair.

Yes, all our products are vegan except the Kurl Nectar which has honey and the food supplements containing fish gelatin.

You can consult our website privacy policy here.
Les Secrets de Loly undertakes to delete your data at your request by email, if you change your mind.

You can still place orders in "guest" mode without creating an account if you wish.

To modify you personal information, go to the tab “my account”.
You can add and modify your delivery addresses and consult your order history.

During your first visit on the website, click on the icon “my account” at the top right then click on “create an account”.

Click on “my account“ to get to the login screen and then on “forgot password”, to reset it.

To consult your previous orders, go to the section “my account“, then “order history”.

Go to the tab “my account“, and click on “view addresses” in the section “account details”.

To find out how much money you have in your loyalty fund and what you can redeem your points for, go to the section “My loyalty found” at the bottom right of the site :

To subscribe to the newsletter, go to the shopping cart during your first order and check the box "keep me informed of news and offers".

To unsubscribe, simply click on the "unsubscribe" link at the bottom of a newsletter.

Start by adding the desired items in your cart, then validate it by following the steps one by one, enter the information necessary for the delivery of the package as well as the desired method of delivery, your promotional code, if you have one, and go to the payment step to finalize the order.

After placing your order you will receive a confirmation by email.

The promotional code is to be added in your cart during the validation of your order.

To pay your order, you just have to follow the steps during the validation of your order, you will be redirected to the online payment site. Our online payment module is perfectly secure, your data is encrypted, to be better protected.

Once the transaction is completed, you will be redirected to the site where the confirmation of your order is displayed, which you will also receive by email.

The different payment methods accepted on the website are: Bank and credit cards (CB, VISA, MASTERCARD).

A few minutes after the payment of your order, a confirmation email will be sent to you to confirm its validation. This email can sometimes land in the spams, so think of checking the content if the email is late in arriving in your inbox.

You can also find your order in the section “my account“ then “order history” and monitor the progress of its preparation and delivery.

Once validated, your order is electronically transmitted to our logistics department, in the Paris region, which prepares and ships orders within 48 hours, working days, for all orders placed before 1pm.

Our logistician works only with recyclable materials (kraft paper, silk paper, or ecological corn starch chips) and uses these tools in moderation, to ensure the delivery of your products in the best conditions.

You can find your invoice in the section “my account“ then “order history“”, in the "invoice" column by clicking on download. In case of difficulty, you can contact customer service at contact@secretdeloly.com

Only international orders (outside the European Union and DOM) require an invoice for customs clearance. For all orders delivered in the European Union, Metropolitan France ; only the delivery notes will be attached to the orders and these notes do not include any price.

We are sorry but we do not offer this service. Notably for ecological reasons.

After validation of your order, and in order to allow a fast sending, this one is directly transmitted to the logistic service, which proceeds to its preparation.

We do not have access to your order anymore to proceed to a modification/cancellation.

In addition, the price of shipping costs varies with the weight of the package, any order already cashed, can not be changed.

You will have to wait for the reception or the return of the parcel to the sender, to obtain a refund, which you can request via our Return a product. 

Unfortunately, it is impossible to change the delivery address of your order once it has been transmitted to the logistics preparation.

But don't worry, your package will be returned to us and upon receipt, we will proceed to the refund or return the order to the right address, as soon as possible.

It is possible to return a purchase within 15 days of receiving your order.

To do this, simply follow the procedure via Return a product.

In order to obtain a refund, the products must still be in blister pack and in perfect condition.

It must be accompanied by a copy of your delivery note inside, with the item(s) to be returned circled.

Upon receipt, after verification, you will be reimbursed on the method of payment used or you will receive an email with your voucher depending on what you have chosen.

Following the return of your order, logistics will acknowledge receipt of your package to our customer service department within 72 hours. We will then proceed with the reimbursement of the returned items within 20 days, via the payment method you used when placing your order and will confirm this by email or we will proceed with the sending of the purchase voucher by email as soon as the return parcel has been sent.

The delivery methods, costs and deadlines can vary according to the destination and the weight of the package:

For the metropolitan France:

• “Colissimo suivi contre signature” (3 to 5 working days) from 5,50€
• Mondial Relay ( 3 working days) from 5€
• DHL France (1 to 2 working days) from 20€

From 80 euros of purchase, the delivery costs will be offered for any delivery in Metropolitan France..

For the DOM and Europe:

• “Colissimo suivi contre signature” (5 to 15 working days) from 7€
• DHL International (3 to 8 working days) from 20€

For international and Guyana:

• DHL International (3 to 8 working days) from 20€

We deliver to many countries around the world and have a network of over 800 distributors.
Do not hesitate to contact us or to consult the map of our official distributors.

When your order is shipped, we send you a notification containing the tracking number of your order and the link to the carrier's website, to know the status of your delivery.

We advise you to watch your spam, this notification should reach you within 48 hours after placing your order.

Or

To track you order, go to the section ”order history”, you will find the tracking number of your last order, once it has been shipped.

Or 

You can also track your order via Track my order by entering your order number and postcode.

The payment methods accepted on the website are: Bank and credit cards (CB, VISA, MASTERCARD).

Your payment is made via the Mollie platform, which is completely secure. Your data is encrypted and can in no way be subject to hacking. Mollie recovers the payment and transfers it to us, which is why you may see this name appear on your statement concerning the payment of your order. Don't worry, this is perfectly normal.

For refunds, we also go through Mollie, on the payment method used during the purchase. The payment can take between 2 to 5 days, depending on your bank.

To pay your order, you just have to follow the steps during the validation of your order, you will be redirected to the secure online payment site. Our online payment module is perfectly secure, your data is encrypted, to be better protected.
Once the transaction is completed, you will be redirected to the site where you will see the confirmation of your order, which you will also receive by email.

To find the invoice of the order you have just made, go to the section “my account“ then “order history” in the "invoice" column by clicking on download.

Simply go to your shopping cart to validate the order and enter the code you want to apply then click on "apply", as in the box below:

If your code does not seem to work, please check the case (upper or lower case).

If it still doesn't work, please contact the customer service to get more information before ordering, about the validity of the promotional code and the conditions of use.

A discount code / offer cannot be cumulated with a sponsorship code, the second code added cancels the first one. Similarly it is not possible to accumulate loyalty offers and a sponsorship code on the same order.

After validation of an order, no modification and no discount code can be applied to your order. We advise you to contact our customer service, if you encounter difficulties in applying a discount code, before the order is placed.

As mentioned in our terms of use Les Secrets de Loly cannot be held responsible for any customs fees that may apply to your order.

Nevertheless, we advise you to check beforehand the map of the distributors, to ensure that delivery is the only way for you to get our range.

«There are no customs duties for products delivered in France or in the European Community.
For other countries, customs taxes may be due. It is up to the customer to contact the customs services of his country to make a customs declaration if necessary. The company LES SECRETS DE LOLY will not be able, in no case, to be held for person in charge for a possible overcost bound to these customs taxes. As a reminder, the DOM TOM are considered out of the European Union and thus subjected to the passage in customs.»

Here is the scale for the Loly's Family program: 1€ tax free = 1 point.
The points are always added for the order excluding taxes and are added a few minutes after the validation of the order.

Your points will be reset to 0 after 1 year of inactivity. Inactivity means no orders or actions on the Loly's Family program.

Your coupon is valid for 6 months from its availability, when you have reached the points indicated.

To get the 10 points for each social network, just click on the dedicated buttons on the rewards page. Your points will be automatically added to your account even if you are already part of the community.

To get the 10 points for each social network, just click on the dedicated buttons on the rewards page. Your points will be automatically added to your account even if you are already part of the community.

Reviews only earn you points after you have ordered the product, when you receive the return collection email.

However, if you have already ordered the product, please send us an email to jeanne@secretsdeloly.com so that we can add the points manually.

Attention, you will be able to select an available discount according to your status just before the payment. Remember to check that the number of points allows you to access this discount. Also remember to check the total amount of your cart.

As a reminder:
150 points = 15€ from 70€ of purchase
200 points = 20€ from 75€ purchase
250 points = 25€ from 80€ purchase
400 points = 40€ from 95€ purchase
1000 points = 100€ from 155€ purchase

Our Loly's Family program has just been launched, all the people registered to our former program start on the same step of the tier. But you still have all your points and can therefore access the Loly's Family discounts.
To reach the 2nd level, you will have to spend at least 150€ over 1 year.

We invite you to consult the tracking of your order by going in the heading “my account“ then “order history” in order to know the delivery status of your order.

In case of anomaly, you can contact our customer service. We will do our best to locate the package.

If the tracking of your package indicates "delivered" but you have not received it, we invite you to make a neighborhood investigation (janitor, neighbors, note in your hall ...).
If you are unable to find your package, we invite you to write to us, our customer service department will consider your complaint and get back to you to resolve the issue.

If your order does not correspond to what you ordered, please send us by email photos of the products received, the packaging and its label as well as the delivery note to our customer service will make checks to repair any error.

If your order arrived damaged despite the precautions taken by our logistics department, we are very sorry. In order to help you as soon as possible, we advise you to take a picture of the packaging and its label as well as the damaged products and the delivery note and to write to us here. Our customer service will consider your complaint and will come back to you to solve this problem.

If your order arrived incomplete, we are very sorry.
We advise you to take a picture of the package and its label as well as the products received and the delivery note.
It could be that the package was broken during its routing. If the package arrives rescotched or damaged, it is imperative to take pictures.

You can then send them to us by mail.

You can contact our customer service department, to report any anomaly encountered with any of our products. You will be asked to provide photos/videos demonstrating the problem and to provide the batch number of the product (often written on the top weld of the tubes).

Before anything else, please report your problem to the customer service, which will direct you to our store for a possible exchange, without a written approval of the customer service, no exchange can take place in the store.

If your product was purchased from one of our retailers, you must write to us to report the anomaly here some information may be requested. However, to obtain an exchange or refund, you will have to contact the customer service of the store where you made your purchase.

You can send us your unsolicited applications by e-mail to here; remember to include the title of the position and the type of contract sought in the subject line of your e-mail.

If you are a professional and wish to become a retailer of our range of products Les Secrets de Loly, please write to our business developer.

If you want to follow our news and promotions, do not hesitate to follow us on different social networks: Facebook, Instagram, TikTok, YouTube and LinkedIn.

In order to protect the health of delivery personnel and ensure that its essential missions are carried out, La Poste is adapting its organization to the changing health situation. This adaptation is done in permanent consultation with the health authorities, the occupational medicine and the trade unions.

As of the week of Monday, November 2, 2020, and until further notice, collections, deposits and delivery of parcels may be slightly extended.

Yes, you can still order. Our website, after sales service and logistics are operational. Your products will be processed, stored and shipped as soon as possible. However, it is quite possible that your order will take longer to ship and receive. Postman and postwoman will prefer shipments that can fit in the mailbox to minimize the contact between you and the delivery person.

In principle, delivery times should not be impacted in France. However, if you live in the DOM-TOM, we invite you to order/purchase directly from a retailer near you. You can consult our map, to locate it. International deliveries can sometimes take longer due to Customs slowdowns since the beginning of the health crisis. However, we have many resellers around the world, so please check our map.

Currently our store has reopened at the usual times and Sandy, our expert welcomes you in strict sanitary conditions (see above "Our store"). However, in case of a new confinement, our store is not an essential business and could close again. You can consult here, the list of the points of sales which remain open during the quarantine. It will still be possible to continue to make your purchases online on our site, our service and logistics remain operational.

Please know that we will do our best to ensure that your order is delivered as soon as possible.